Shipping policy

Orders are processed within 1–3 business days after payment is confirmed.

Delivery times may vary depending on the destination and shipping carrier. Estimated delivery dates are provided for reference only and are not guaranteed.

Customers are responsible for providing a complete and accurate shipping address. Anais Concepto is not responsible for delays, returned packages, or additional costs caused by incorrect or incomplete information provided by the customer.

Shipping charges are calculated at checkout when applicable. Shipping costs are the responsibility of the customer unless otherwise stated at checkout.

Once an order has been shipped, tracking information will be provided when available.

All of our products are carefully packaged to help protect them during transit. Anais Concepto is not responsible for damage, delays, loss, or mishandling that is directly attributable to the shipping carrier once the package has been handed over to the carrier.

If a package arrives visibly damaged, we recommend keeping the original packaging and taking photos of both the package and the product to help with any claim made with the shipping carrier.

For international orders, the customer is responsible for any customs duties, taxes, or import fees that may apply in the destination country.